Guest Service Associate - Front Office

Prime Function:

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• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
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• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
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• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
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• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
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Key Responsibilities:

People Management

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• Provide effective support to the team to enable them to provide effective and efficient services.
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• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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Financial Management

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• Identify optimal, cost effective use of the resources and educate the team on the same.
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Operational Management

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• Ensure quality and appropriateness of customer service provided.
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• To maintain Front Office log book and shift reports.
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• Respond to inquiries and resolve problems in an effective manner.
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• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
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• Ensure quality in all aspects of the job.
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• Maintain record of all banquet and any other functions in the hotel.
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• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
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• Carry out other duties which naturally fall within the reasonable expectations of the post.
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• Adhere to the Procedures & Standards Manual.
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• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
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• Liaise with Housekeeping for the Room Status.
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• Handle additional responsibilities as and when delegated by the Management.
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• Diploma in Tourism / Hospitality Management
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• Fresher or Minimum 6 months to 1 year of relevant experience
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• Excellent reading, writing and oral proficiency in English language
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• Ability to speak other languages and basic understanding of local languages will be an advantage
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• Good working knowledge of MS Excel, Word, & PowerPoint
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• Prior experience working with Opera or a related Property Management system.
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• Hotel Industry experience preferred
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