Delivery Head - BFSI

About the Client:

A global IT MNC

Role : Delivery Head BFSI

Location : Chennai

Role Summary:

Seeking a Delivery Manager to lead and optimize key client engagements. The ideal candidate will possess extensive experience in Agile project delivery, client management, P&L oversight, and people leadership.

Key Responsibilities:

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1. Delivery Management: Oversee the end-to-end delivery of Application Development, Maintenance, and Support projects using Agile methodologies in an onsite-offshore model.
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2. Client Engagement: Cultivate and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
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3. P&L Management: Manage the Profit & Loss for sizable accounts, including revenue targets exceeding $20 million USD independently.
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4. Account Oversight: Provide 360-degree management for sizable client accounts, leveraging strong financial acumen and cost management strategies.
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5. Agile Transformation: Drive the transformation of large-scale programs from Waterfall to Agile methodologies, ensuring seamless integration and execution.
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6. Service Line Collaboration: Work closely with service line managers and SPOCs to develop solutions and enhance the business pipeline.
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7. Customer Needs Assessment: Identify and analyze customer needs, using feedback to refine and improve service delivery.
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8. Team Leadership: Lead the service delivery team, manage conflicts, and ensure efficient execution of processes and tasks.
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9. Continuous Improvement: Implement Continuous Improvement Programs focused on enhancing service delivery and reducing costs while maintaining customer satisfaction.
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10. Financial Oversight: Manage budgets effectively, identifying opportunities for cost reduction without compromising quality.
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Qualifications :

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• 18+ years of experience in delivery management, with at least 5+ years in project and program management in relevant domains.
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• Proven track record in managing large-scale projects with a focus on Agile methodologies.
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• Strong experience in Core Banking Solutions .
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• Experience with both Time & Materials (T&M) and Fixed Price projects.
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• Excellent organizational skills with the ability to meet deadlines and manage multiple accounts.
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• Strong interpersonal skills to maintain positive relationships with clients and stakeholders.
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