Helpdesk Senior Associate - Mac Support

Req ID:

We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

• Helpdesk Senior Associate at Grade-5 position in Service Desk
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• Must be a Graduate. B. Tech/B. E or any other technical degree preferred
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• Good communication skills with a minimum of 1 year of international calling experience
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• Good comprehension & writing skills.
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• Must possess excellent customer handling skills
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• It should be comfortable to work in rotational shift with 24x7 support window
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• Familiarity with latest macOS
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• Experience in handling Apple workstations (MacBook, iMac etc.)
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• Experience in supporting Apple device (MacBook, iMac).
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Job description:

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• Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
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• Activities include recognition, research, isolation, resolution & follow up steps.
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• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
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• Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
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• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
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• Understanding on how MDM solutions (Jamf/Intune) work.
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• Apple Device Support Certification (Added advantage).
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• Familiarity with Jamf Pro (Added advantage)
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About NTT DATA

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NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at