Warehouse Operations Manager

Manager – Warehouse Operations will lead and oversee multi-site warehouse operations across India, ensuring operational excellence, profitability, service quality, and client satisfaction. The role is responsible for driving strategic initiatives, operational efficiencies, compliance standards, and team performance in alignment with YCH’s business objectives.

Key Responsibilities:

1. Multi-Site Warehouse Operations Management & Project Implementation.

Oversee end-to-end warehouse functions: inbound, outbound, inventory control, dispatch, and value-added services.

Ensure SLA and KPI adherence across all customer accounts.

Implement standardized SOPs across locations.

Monitor productivity, turnaround time, and service quality metrics.

2. Client Relationship & Governance

Act as senior escalation point for key clients.

Conduct monthly/quarterly review meetings with customers.

Ensure compliance with contractual SLAs and operational commitments.

Maintain high customer satisfaction and retention levels.

3. Technology & Process Excellence

Oversee effective utilization of WMS and ERP platforms.

Drive continuous improvement initiatives (Lean, Kaizen, Six Sigma).

Implement digital dashboards and MIS reporting for leadership review.

Lead process re-engineering and automation projects.
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4. Inventory & Compliance Control

Ensure high inventory accuracy and zero stock variance.

Lead periodic cycle counts and statutory audits.

Ensure adherence to statutory compliance, labor laws, and EHS (Environment, Health & Safety) standards.

Maintain 5S and safety culture across all warehouse sites.

5. Team Leadership & Talent Development

Lead and mentor Warehouse Managers, Operations Managers, and support teams.

Drive manpower planning and productivity management.

Ensure performance management, training, and succession planning.

Build a culture of accountability, ownership, and operational excellence.

Qualification & Experience:

Bachelor’s degree in supply chain / Logistics / Engineering / Business Administration.

10+ years of experience in 3PL / supply chain / warehouse operations.

Minimum 5–7 years in senior leadership role managing multi-location warehouses.