F&B Butler

Full-Time Opportunity | Experience: 18 Years | Rotational Shifts

Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.

For Queries or Interview Confirmation:

Updated Resume

Last 3 Payslips

Last 2 Experience Letters

Educational Certificates

Job Description:

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• Act as the single point of contact for all services required by VIP patients and their relatives.
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• Ensure a comfortable and seamless stay through coordination with various hospital departments.
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• Gather detailed information on patient preferences, such as likes, dislikes, food habits, allergens, and traits from previous visits.
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• Coordinate with departments for room readiness, pantry setup, and service alignment.
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• Pre-place all VIP amenities in the room before the patients arrival.
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• Personally introduce yourself to the patient and their family.
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• Familiarize the patient and relatives with the room and available facilities.
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• Assist with unpacking and packing of luggage.
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• Provide support for any non-clinical needs.
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• Reconfirm patient preferences and room temperature for comfort.
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• Help schedule and coordinate doctor appointments.
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• Support billing and payment processes.
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• Coordinate all required hospital services during the patients stay.
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• Work with the dietician to align food preferences with clinical dietary needs.
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• Coordinate with the kitchen for timely and priority delivery of meals.
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• Ensure personalized food service at every meal.
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• Confirm food is served at the correct temperature and as per standards.
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• Ensure tray setup and service gear are complete.
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• Maintain high standards of food hygiene and presentation.
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• Coordinate with housekeeping to ensure room cleanliness.
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• Liaise with engineering and maintenance for any room-related issues.
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• Ensure upkeep of all room facilities to top standards.
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• Maintain patient privacy at all times.
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• Work with hospital security to ensure safety and restricted access.
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• Personally manage all discharge and clearance processes hygienically.
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• Ensure accurate billing for all services.
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• Raise A&G requests for all non-chargeable items.
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• Maintain pantry cleanliness and upkeep.
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• Manage inventory of amenities and consumables.
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• Update hygiene records regularly.
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• Keep the butler log book current.
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• Update the preference and allergen board as needed.
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• Raise amenity requisitions in a timely manner.
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Regards,,

Team HR