Account Director - BFSI

About the Client:

Our client is an Indian multinational information technology services and consulting company.

Roles & Responsibilities:

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• Act as the primary point of contact and build strong relationships with key stakeholders across a portfolio of clients in the BFS/Cards & Payments sector.
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• Understand each client s business goals and IT requirements, developing strategies to align services with their needs.
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• Drive revenue growth by identifying opportunities for upselling and cross-selling additional services within the assigned accounts.
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• Collaborate with internal teams, including sales, delivery, and technical groups, to ensure the effective delivery of solutions and services to clients.
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• Serve as a trusted advisor, offering strategic insights on technology trends, industry best practices, and innovative solutions.
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• Proactively identify and address potential risks or issues within accounts, working swiftly to mitigate them.
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• Prepare and deliver regular performance reports and presentations to clients and senior management.
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• Stay informed about industry developments, competitive trends, and emerging technologies to continually provide value to client engagements.
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• Travel to client locations as necessary to build relationships, understand client operations, and identify further collaboration opportunities.
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Preferred Skills:

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• Bachelor's degree in Business Administration, Information Technology, or a related field; MBA is a plus.
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• Over 15 years of experience in the IT services industry.
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• At least 10 years of experience in account or client relationship management within the IT services sector.
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• Proven success in managing large accounts, especially in BFSI (GCC)
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• In-depth knowledge of IT services, including software development (e.g., SAP, Salesforce), cloud solutions, digital transformation, and managed services.
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• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
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• Strategic thinker with the ability to identify and capitalize on business opportunities that drive revenue growth.
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• Highly organized with strong project management skills and the ability to handle multiple priorities simultaneously.
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• Collaborative team player with the ability to work effectively with cross-functional teams.
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• Proficient in Microsoft Office and CRM software.
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• Willing to travel to client locations as required.
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Location : Mumbai