Head Quality

Roles & Responsibilities:-

A. Process Excellence & Standardization:

\n
• Analyze existing operational workflows to identify inefficiencies and opportunities for process optimization, while maintaining a comprehensive Process Improvement Register.
\n
• Develop, review, and maintain Standard Operating Procedures (SOPs), ensuring consistent implementation and compliance across assigned business functions.
\n
• Partner with operational teams to minimize process deviations, reduce rework, and improve turnaround times (TAT), while monitoring trends and escalating recurring issues to the Head of Quality.
\n

B. Quality Assurance & Performance Management:

\n
• Track and evaluate key quality performance indicators to ensure compliance with established quality standards and business objectives.
\n
• Perform periodic quality reviews and sample-based operational audits, maintaining complete documentation and audit records.
\n
• Monitor departmental quality performance through internal quality scorecards and provide actionable insights for improvement.
\n
• Facilitate continuous improvement initiatives, including Kaizen activities, to enhance operational efficiency and service quality.
\n

C. Quality Improvement Projects:

\n
• Support the planning and execution of quality enhancement initiatives using structured problem-solving methodologies such as DMAIC.
\n
• Collaborate with cross-functional teams to implement process improvement initiatives effectively.
\n
• Monitor project milestones, timelines, and outcomes, providing regular progress reports and updates to the Head of Quality.
\n

D. Change Implementation & Process Adoption:

\n
• Assist in rolling out new processes, policies, and quality initiatives across business units.
\n
• Drive effective adoption of process improvements by working closely with stakeholders and operational teams.
\n
• Identify and resolve operational challenges encountered during implementation to ensure seamless transitions.
\n

E. Training, Awareness & Quality Culture:

\n
• Deliver foundational training programs on quality principles, process excellence, and operational best practices.
\n
• Partner with departmental Quality Champions to reinforce quality standards and continuous improvement initiatives.
\n
• Promote awareness of SOPs, First Time Right (FTR) practices, and quality expectations through dashboards, visual management tools, communication campaigns, and digital learning resources.
\n