Program Manager

Position: Program Manager

Experience: 12 to 18 years

Location: Chennai/Mumbai/Pune/Bangalore

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• Program/Project Management : Lead and manage multiple projects under a single program, with a focus on Oracle ERP/Oracle Cloud implementations, ensuring all deliverables meet quality, scope, and schedule expectations.
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• Risk & Issue Management : Proactively identify and mitigate risks to project timelines, resources, and deliverables, collaborating with ASDM (Application Service Delivery Manager), Account Managers, and customer leadership teams to resolve any challenges.
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• Customer & Stakeholder Communication : Conduct regular status meetings and provide updates to customer stakeholders, ensuring alignment on program/project progress, risks, and key milestones.
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• Quality Assurance & Metrics : Coordinate with internal Quality teams to track, report, and manage quality metrics for all projects. Ensure adherence to quality standards and continuous improvement processes.
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• Resource Management : Manage resource planning and allocation for projects, including coordination with PMO (Project Management Office) and Competency teams for timely and effective releases.
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• Planning & Scheduling : Lead the planning phase for new projects, including resource estimation, scheduling, and the preparation of Statements of Work (SOW).
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• Escalation Management : Act as the primary point of contact for all escalations within CER and BAU programs, working closely with customers to resolve issues and ensure smooth project execution.
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• Quality Management : Strong understanding of quality management processes and experience in tracking and reporting quality metrics for large programs.
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• Hybrid Methodology Management : Ability to manage projects using a mix of waterfall (predominantly) and agile methodologies, adjusting approach based on project needs.
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• Experience : 13+ years in Project/Program management, with at least 2 years of hands-on experience in Oracle ERP implementation/ other development projects.
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• Leadership : Strong leadership skills with the ability to drive program delivery and collaborate with cross-functional teams, internal and external stakeholders.
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• Communication : Excellent verbal and written communication skills, with the ability to engage at all levels of the organization and with customers.
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