Cloud & Managed Apps - L3 Windows

About Our Client

The company is a large organization in the FMCG industry, specializing in cosmetics and toiletries. They are known for their innovative approach to product development and their commitment to leveraging technology for operational excellence.

Job Description

KEY ACTIVITIES & TASKS* Lead resolution of high-priority (P1/P2) incidents, ensuring timely service restoration and effective communication to stakeholders and clients.

\n * Manage and maintain Windows server environments

\n * Image creation

\n * Troubleshoot complex issues related to Active Directory, DNS, GPO, DFS and user access management.

\n * Perform capacity planning, performance optimization, and fault analysis for Windows

\n * Conduct OS-level patching, kernel upgrades, and security hardening in compliance with Global I T standards.

\n * Automate recurring administrative tasks using Ansible, PowerShell, Terraform

\n * Plan and implement infrastructure changes, backups and disaster recovery initiatives.

\n * Collaborate closely with application, storage, and network teams to resolve multi-domain technical challenges.

\n * Create and maintain detailed technical documentation, system reports, and standard operating procedures (SOPs).

\n * Mentor and guide L2 engineers in troubleshooting methodology, service delivery, and client engagement.

\n * Participate in on-call rotations and shift schedules to support operations.

The Successful Applicant

A successful Cloud & Managed Apps - L3 Windows professional should have:PROFILE REQUIREMENTS

\n Technical Competencies

\n * Bachelor's degree in Computer Science, information Technology, or a related field.

\n * Strong expertise in Microsoft Windows Server administration

\n * Deep knowledg e of Active Directory, DNS, GPO

\n * Advanced Ansible and PowerShell scripting skills for automat ion and efficiency.

\n * Proficiency in Terraform

\n * Experience in security patching, vulnerability management, and compliance audits.

\n * Familiarity with monitoring, alerting, and performance analytics tools.

\n * Strong analytical, root cause analysis, and problem-solving capabilities.

\n * Proven ability to manage critical incidents (P1/P2), lead war-room calls, and communicate with clients under pressure. * Exposure to ITSM processes.

\n * Experience working in large-scale enterprise environments with a focus on uptime and optimization.

\n Certifications:

\n * Microsoft certifications such as MCSE, MCSA, or equivalent are highly preferred.

\n * ITIL Foundation certification is an added advantage.