Employee Relations(ER) & Compliance Specialist

YOE: 7 - 10 years

Location: Chennai

JOB DESCRIPTION

ROLE OVERVIEW

As a Compliance Specialist / Employee Relations Specialist, you will serve as the organization s primary expert for HR policy governance, Process Excellence, statutory compliance, and workplace conduct management. You will lead complex employee relations and compliance cases through structured investigations, rigorous fact-finding, evidence analysis, and well-documented recommendations. As the owner of all HR and workplace policies, you will provide expert guidance on disciplinary actions, performance improvement plans (PIPs), terminations, labour code requirements, DPDP obligations, and regulatory changes. You will also oversee POSH governance, Code of Conduct adherence, investigation interviews, and end-to-end compliance processes ensuring fairness, confidentiality, due-process discipline, and audit-ready documentation.

In addition to case leadership, you will drive process excellence by strengthening compliance frameworks, refining policy language, enabling leader capability, and improving ER governance across the Global Technology Center. You will partner closely with internal functions to ensure payroll policy governance and statutory compliance are consistently met, supported by strong process controls and documentation standards. This role demands exceptional judgement, legal and regulatory awareness, and the ability to navigate sensitive situations while delivering consistent, legally sound, and policy-aligned outcomes.

REQUIREMENTS

ROLES & RESPONSIBILITIES

Delivery and Execution

Lead assigned ER and compliance cases from intake to closure with structured investigation methodology, detailed fact-finding, and evidence-based recommendations

Conduct interviews using investigation-grade questioning techniques and maintain time-stamped, defensible records of statements and findings

Manage POSH-related processes including IC coordination, statutory timelines, documentation control, and recommendation tracking.

Apply disciplinary frameworks, prepare formal notices, support enquiry processes, and draft outcome documentation aligned with policy and compliance standards

Maintain SLA discipline, case categorisation accuracy, and complete, audit-ready documentation for all cases

Prepare ER and compliance reports covering cycle times, substantiation rates, case severity mix, recurrence trends, and risk insights

Escalate sensitive, legal-exposure or regulatory-risk cases with objective evidence and detailed rationale

Ensure compliance with DPDP/GDPR through secure evidence handling, access control, and retention policies

Support and Enablement

Maintain investigation toolkits such as interview guides, evidence matrices, decision grids, and case templates

Conduct awareness sessions on Code of Conduct, POSH responsibilities, compliance expectations, and ER processes

Identify recurring themes and recommend improvements to policy language, manager training, or process controls

Collaborate with HR Ops, HRIS, and Data Privacy teams to ensure ER and compliance data accuracy, secure storage, and dashboard maintenance

Prepare for internal and external audits by ensuring case files are complete, traceable, and compliant with documentation standards

Support continuous improvement through case taxonomy refinement, process updates, and compliance-readiness activities

JOB REQUIREMENT

Required Experience

7 10 years of experience in Compliance, Employee Relations, workplace investigations, or HR conduct management, handling sensitive, complex, and high-severity cases

Experience working in a GCC or multinational environment, with exposure to Indian employee relations frameworks including Tamil Nadu specific laws, statutory compliance requirements, and audit-ready HR documentation standards

Essential Skills

Adept at leading end-to-end ER and compliance investigations with structured intake, interview planning, fact-finding, evidence analysis, and clear recommendations

Proficient in applying organizational policies for Code of Conduct breaches, POSH requirements, grievance management, performance/behaviour cases, and anti-retaliation safeguards

Practiced with case documentation standards including chronologies, evidence matrices, decision rationales, closure notes, and complete audit-ready files

Demonstrates strong attention to statutory and regulatory requirements, including the POSH Act, Shops & Establishments regulations, applicable labour codes and laws, and data-handling obligations under DPDP and GDPR

Able to interpret legal and regulatory language accurately and translate complex statutory requirements into clear, practical guidance for leaders and stakeholders

Skilled at producing ER dashboards, trend analyses, heatmaps, and risk reports that highlight behavioural patterns and systemic issues

Conscientious about confidentiality, due-process integrity, information security, and consistent application of disciplinary frameworks

Desired Skills

Experience handling high-severity cases involving ethics violations, misconduct, or regulatory exposure

Familiarity with whistle-blower and ethics hotline operations, including triage and escalation

Knowledge of conflict-resolution, mediation, and restorative discussions

Understanding of internal controls, process compliance, and audit sampling requirements

Ability to draft policy, FAQs, and manager-facing ER guidance material

Benefits

WHAT WE OFFER

Be part of a globally recognized leader in the home improvement sector, committed to operational excellence and sustainability

Opportunity to contribute to a rapidly expanding Global Capability Center (GTC) in Chennai, playing a vital role in global operations

Exposure to diverse global technology environment and cross-functional team collaborations

Competitive compensation package and comprehensive benefits

Clear pathways for career advancement and continuous learning opportunities within a high performance organization.