Analyst II Infrastructure Services 1

Job Description Summary

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, data center technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Job Description

Essential Job Functions:

Offer foundational technical support in infrastructure services, providing assistance in routine tasks.

Assist with infrastructure projects and assignments.

Participate in basic monitoring and routine troubleshooting of infrastructure systems.

Collaborate with team members to address infrastructure challenges and daily operational tasks.

Support the creation and maintenance of infrastructure documentation.

Develop and improve technical skills through on-the-job experience.

Show eagerness to learn and gain expertise in infrastructure services.

Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications:

Bachelor's degree in a relevant field or equivalent combination of education and experience

Typically, 1+ years of relevant work experience

Proven experience in infrastructure technology analysis

Proficiencies in data analysis and technical knowledge

A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

An advanced degree in a relevant field is a plus

Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus