Team Lead - Level 1 Operations

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Team Lead - Level 1 Operations

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About the Role

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Location India Tamil Nadu Chennai Company Siemens Gamesa Renewable Power Private Limited Organization Wind Power Business Unit Onshore Full / Part time Full-time Experience Level Experienced Professional \n

A Snapshot of Your Day

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You will lead the Level 1 Operations team at the Remote Centre, ensuring smooth day‑to‑day support operations through effective people leadership, workload management, and strict adherence to processes. The role requires strong stakeholder management, acting as the first point of escalation, maintaining operational discipline across shifts, and ensuring consistent SLA and KPI performance. You will enable clear communication across the team, monitor service performance, support issue resolution through cross‑functional collaboration, and drive continuous improvement to strengthen overall operational effectiveness.

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How You’ll Make an Impact

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• Lead, supervise, and support a team of Level 1 engineers/operators in a remote environment to ensure high‑quality service delivery
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• Allocate daily tasks, manage shift coverage, and monitor workloads to ensure SLA and KPI compliance
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• Act as the first level of escalation for technical and operational issues, ensuring timely resolution
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• Ensure adherence to standard operating procedures, safety guidelines, and quality standards across the team
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• Work closely with the Operations Manager and other stakeholders to ensure business requirements are met and operational priorities are aligned
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• Coordinate with Level 2 support, Field Operations, and other functional teams to facilitate issue resolution and smooth handovers
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• Monitor team performance, attendance, shift handovers, and productivity, providing regular feedback and coaching
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• Prepare and share daily, weekly, and monthly operational and performance reports
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• Support onboarding, training, and ongoing development of new and existing team members
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• Identify process gaps, support root‑cause analysis, and contribute to continuous improvement initiatives
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What You Bring

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• A Bachelor’s degree in engineering or a relevant technical discipline; equivalent experience will be considered in lieu of a degree
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• 5–8 years of overall experience, with at least 1–2 years in a Team Lead or supervisory role within operations or support environments
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• Strong leadership and people‑management skills with a cooperative and target‑oriented mindset
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• Good understanding of Level 1 operations and remote support center environments
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• Ability to manage shifts and work in a 24x7 operational setup, if required
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• Effective communication skills (verbal and written) with the ability to engage stakeholders calmly under pressure
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• Strong problem‑solving and decision‑making capabilities
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• Proficiency in MS Office and basic reporting and tracking tools
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• Team player with a focus on collaboration, accountability, and continuous improvement
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