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Posted 09 July, 2026

Guest Service Associate- F&B Service

AccorHotel
Ernakulam, KL, IN Full Time
Reference: ea8abe1ff2cb4546

Job Description

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  1. Greet guests with enthusiasm, providing a warm welcome and efficient service, including handling phone calls professionally.
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  2. Master our food and beverage offerings, guiding guests to perfect choices and eloquently describing menu items, including allergen information.
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  3. Resolve conflicts and solve problems swiftly, ensuring guest satisfaction at all times.
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  4. Maintain a clean, organized workspace and ensure all supplies are readily available for guests and team members.
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  5. Boost revenue by promoting hotel services and upselling when appropriate.
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  6. Prepare food and beverage areas to Accor Hotels' high standards, demonstrating attention to detail.
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  7. Collaborate effectively with team members to achieve departmental goals and deliver exceptional service.
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  8. Develop expertise in beverage offerings and manage stock efficiently.
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