UX Manager

Common accountabilities:
\n - Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
\n - Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making.
\n - Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
\n Specific accountabilities:
\n UX Strategy
\n - Work with Product Management, customers to develop a product vision.
\n - Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.
\n - Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.
\n - Foster innovation by initiating relevant UX research programs, brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.
\n Budget activities
\n - Plan, monitor and coordinate activities of the team by initiating regular interactions with product owners / product management, budget line owners, transversal teams.
\n - Develop detailed budget and timelines, monitor budget and resource allocation.
\n Project management
\n - Communicate to promote the team in order to make sure UX is taken into account as soon as possible in the processes.
\n - Reply to RFP and participate to pre-sales activities, make presentations to internal and external customers.
\n - Anticipate team activity and capacity planning.
\n - Manage UX partnerships and contracts with external companies.
\n UX Research activities
\n - Collaborate, guide and influence the team and deliveries by giving research directions and advices on the projects
\n - Develop a high visibility with top management, marketing and customers
\n - Manage projects with UX external partners, ensuring that:
\n - product/project teams provide the right level of information and relevant testing material to external partners
\n - that research methodology applied by external partners is adequate
\n UX Design activities
\n - Collaborate, guide and influence the team and deliveries by giving design directions and advices on the projects UX strategy.
\n - Develop a high visibility with top management, marketing and customers.