Senior Executive - IT Applications

Key responsibilities:

Closely working with business SPOCs from different departments/regions (like Customer Centricity, Sales) for executing business needs

Having good understanding of CRM system s fundamentals ; Lead the development of a CRM and other application(s) framework and related artefacts, governance, and process

Provides subject matter expertise and a high level of internal consulting support on the analysis, design, programming, debugging, modification, and maintenance of software enhancements and/or new products

Interact with users to define system requirements and/or necessary modifications.

Manage a team of new and experienced support staff, technical vendor and developers in an agile approach methodology to delivering defect resolutions and enhancements

Provide mentoring, coaching guidance to CRM support team and implementer

Develop trust and build effective working relationships through respectful, collaborative engagement across the business

Foster an innovative culture with an eye toward agility, being proactive and outward communication

Bringing Innovative ideas and manage knowledge across GPL; Conduct research focused on identifying emerging technology solutions and trends

Good experience in managing IT vendor for application support and development

Who are we looking for?

Education:

Graduates / Post Graduates with 6 - 10 years of relevant experience.

Experience:

Managing CRM framework for GPL IT (Salesforce or other CRM product)

A minimum three years of management / systems integration experience related to application support, development, delivery, change management within diverse industries

Demonstrated ability to understand, analyze and diagnose the root cause of issues; evaluate and implement solutions

Managing application support and enhancement for application users

Skills:

Excellent verbal and written communication skills required

Strong interpersonal skills; good team player with the ability to build relationships.

Flexible, multi-tasking person with high energy who functions well in a fast-paced environment.

Able to manage multiple priorities and meet deadlines through effective time management.

Strong analytical skills and detail orientation