Posted 09 July, 2026
Director Customer Success / Chennai / SaaS
Michael Page
Chennai, TN, IN
Full Time
Reference: ec88e14e587edbc6
Job Description
- You are a resident of Chennai and has Customer Success experience in SaaS. \n
- Want to be a part of a Global organisation. \n\n
- Lead and manage customer service teams to ensure high levels of client satisfaction. \n
- Develop and implement strategies to improve customer retention and loyalty. \n
- Collaborate with cross-functional teams to enhance service delivery processes. \n
- Monitor and analyse key performance metrics to drive continuous improvement. \n
- Handle escalations and ensure timely resolution of customer issues. \n
- Stay updated on industry trends and implement best practices in customer service management. \n
- Provide regular reports to senior management on customer service performance and insights. \n
- Mentor and train team members to build a high-performing customer service team. \n\n
- A strong background in Customer Service Management within the Technology industry. \n
- Proven expertise in the Software sector with a focus on client satisfaction and retention. \n
- Exceptional leadership and team management skills. \n
- Ability to analyse data and implement strategic improvements. \n
- Excellent communication and problem-solving abilities. \n
- A relevant degree or professional qualification in a related field.
About Our Client
\n\nOur client is a well-established, large organization in the Technology industry, specializing in Software solutions. They are known for their innovative approach and commitment to delivering top-notch services to their clients in the workforce analytics space.
\n\nJob Description
\n\nThe Successful Applicant
\n\nA successful Director CSM should have:
