Principal Engineer - Servicenow

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Job Description

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Key Responsibilities:

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1. ServiceNow ITOM, ITAM, and CSDM Architecture & Development

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Design and implement scalable ServiceNow solutions for Discovery, Service Mapping, Event Management, Cloud Management, and Asset Management.

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Develop CSDM-aligned CMDB architectures, ensuring data integrity, compliance, and governance.

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Create custom applications, workflows, and integrations to enhance ServiceNow s ITOM & ITAM capabilities.

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Optimize ServiceNow Discovery & Service Mapping for multi-cloud and on-premises environments.

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2. Hands-On Development & Platform Engineering

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Develop advanced ServiceNow customizations using JavaScript, Flow Designer, Integration Hub, and REST/SOAP APIs.

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Automate IT operations using ServiceNow Orchestration, PowerShell, Python, and cloud-native solutions.

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Enhance IT Asset Management (HAM, SAM) to optimize software license usage and compliance.

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Ensure high availability, performance tuning, and scalability of ServiceNow implementations

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3. CMDB Governance & Data Quality

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Establish and maintain CSDM best practices, aligning CMDB with business services and IT operations.

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Implement data validation rules, reconciliation processes, and integration strategies to maintain CMDB accuracy.

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Work closely with stakeholders to optimize ServiceNow data models for operational intelligence.

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4. Integration & Automation

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Develop robust API integrations between ServiceNow and third-party ITOM/ITAM tools, including cloud platforms (AWS, Azure, GCP).

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Automate service workflows using Event Management, AI Ops, and predictive analytics.

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Optimize ITOM health dashboards and reporting to provide real-time insights into IT infrastructure.

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5. Continuous Improvement & Technical Leadership

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Evaluate and implement emerging ServiceNow capabilities, such as AI-driven automation and ITOM Predictive Intelligence.

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Drive continuous platform optimization, reducing technical debt and improving service delivery.

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Collaborate with internal teams to define best practices, coding standards, and performance tuning techniques.

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Required Qualifications & Experience:

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12+ years of software engineering experience, with 6+ years in ServiceNow ITOM, ITAM, and CSDM development.

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Expert-level proficiency in ServiceNow scripting (JavaScript, Glide APIs, REST/SOAP APIs, PowerShell, Python).

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Deep understanding of CSDM, CMDB governance, IT Asset Lifecycle Management, and Discovery.

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Experience integrating ServiceNow with cloud providers (AWS, Azure, GCP) and IT monitoring tools.

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Strong knowledge of ITIL framework, ITOM automation, and event correlation techniques.

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Hands-on experience with ServiceNow MID Servers, Web Services, and Flow Designer.

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ServiceNow Certified Implementation Specialist (CIS) ITOM, ITAM, or CSDM preferred.

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ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) is a plus.

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Soft Skills:

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Strong analytical and problem-solving abilities with a passion for hands-on development.

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Ability to work independently and drive technical excellence as an individual contributor.

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Excellent communication and collaboration skills to engage with architects and IT stakeholders.

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A mindset of continuous learning and innovation in IT operations and automation.

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