Application Support and Maintenance - Healthcare Provider

Req ID:

We are currently seeking a Application Support and Maintenance - Healthcare Provider to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

NTT DATA is Hiring!

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
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\n NTT DATA, Inc. currently seeks an Application Support and Maintenance - Healthcare Provider to join our team in Noida/Bangalore/Hyderabad.

Client's business problem to solve?

Our client is a leading healthcare provider in the United States. NTT to deliver end-to-end services, providing transformative application support and maintenance.

Mandatory Skill Set:

• 6 – 12 years of experience
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• Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
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• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
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• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
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• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
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• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
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• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements
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Skill Description:

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• Understanding of registration, benefits verification, and pre‑service processes
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• Skills supporting eligibility transactions (270/271), coverage discovery
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• Ability to maintain payment systems, PCI‑compliant workflows, reconciliation
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• Troubleshooting kiosks, check‑in tools, patient identification devices
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• Experience with scanning/indexing of registration documents
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• Integration of PA systems with EMR, billing, scheduling, and financial systems
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• Experience working with Patient Access systems like HealthQuest, PatientSecure, WorldView and other similar application
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About NTT DATA

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.