Modern Workplace - Tech Lead Data & Collab
Job Description
- French Beauty Tech Company \n
- Be a part of fastest growing GCC. \n\n
About Our Client
\n\nThe company is a large organization operating in the FMCG sector with a focus on Cosmetics and personal care products. It is renowned for its innovative approach to technology and commitment to delivering high-quality products
\n\nJob Description
\n\n* Lead and support daily operations across production and non-production environments.
\n * Manage and mentor a team of support engineers, providing technical guidance, performance feedback, and career development.
\n * Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.
\n * Handle L3-level troubleshooting for complex incidents.
\n * Collaborate with other technology towers to resolve cross-domain technical issues.
\n * Lead high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of services.
\n * Manage capacity planning and performance optimization.
\n * Implement system upgrades, patching, and infrastructure improvements in compliance with IT policies.
\n * Maintain accurate documentation including standard operating procedures (SOPs), RCA reports, and configuration details.
\n * Prepare shift reports, operational dashboards, and performance summaries for management and clients.
\n * Participate in client meetings, service reviews, and governance discussions.
\n * Drive continuous improvement initiatives focusing on automation, efficiency, and service quality
The Successful Applicant
\n\nA successful Modern Workplace - Tech Lead Data & Collab should have:%AA; Bachelor's degree in Computer Science, Information Technology, or related field.
\n %AA; 7+ years of experience in IT infrastructure, with at least 3 years in a management or team lead role.
\n %AA; Experience multi-site or international is highly desirable.
\n %AA; Experience in complex environment
\n %AA; Troubleshooting , root cause analysis
\n %AA; Proven track record in core skills for Collaborative file storage (MS SharePoint Online, MS Teams File storage, MS Stream, AvePoint); Content Co - Creation (MS Forms, MS Whiteboard, MS Loop components, Klaxoon / Kahoot / Canva) , Project & Team Organization (MS Planner, MS Lists, MS Shift, Asana, Monday, Trello), People Connection (MS Viva Engage) Professional Competencies & skills
\n %AA; Ability to work effectively with people in different zones/cultures
\n %AA; Proven ability to lead, motivate and develop Teams
\n %AA; Strong organization and communication skills
\n %AA; Able to manage multiple priorities and projects simultaneously
\n %AA; Analytical mindset, able to resolve conflicts and make decisions under pressure
\n %AA; Comfortable working in fast-paced, dynamic and international environment
\n %AA; Commitment to delivering high-quality , reliable and secure IT services
\n %AA; Cybersecurity sensitivity
\n %AA; High integrity and professionalism
\n %AA; Fluency in English
\n %AA; Working during CET times
