Operation_Hardware and Apps

Vehicle & Hardware Support

• Diagnose hardware‑linked failures in connected vehicles:
  \n TCU resets, signal loss, OTA download/flash failures, CAN/OBD anomalies, power and cellular issues.
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• Analyze OBD logs, UART logs, TCU dumps , and telematics traces; prepare pre‑RCA data packs with VIN and scenario traceability.
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• Validate issues on bench setups (HIL/SIL where applicable) and document clear reproducibility steps.
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• Support OTA trials and regression checks for hardware‑dependent features; verify preconditions and rollback safety.
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• Maintain diagnostic toolkits, triage checklists, and versioned playbooks ; close feedback loops with field teams.
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App & Cloud Support

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• Investigate issues related to customer and dealer mobile applications : login, pairing, feature activation, notifications, and telematics data sync.
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• Analyze app–cloud–vehicle data flow to isolate faults quickly and ensure correct ticket routing with minimal handoffs.
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• Reproduce defects on Android and iOS test devices , collect logs, and upload complete evidence with timestamps.
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• Coordinate with cloud, app, and vehicle engineering teams for cross‑domain failures.
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• Maintain compatibility matrices across app versions, backend builds, and vehicle software.
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• Support app and OTA feature launches , rollout documentation, and regression monitoring; validate end‑to‑end customer journeys.
Required Skills \n
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Technical Skills

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• Strong understanding of automotive electronics : CAN, LIN, ECUs, TCUs, OBD diagnostics, and physical layers (power, RF).
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• Experience with CANalyzer, TCU logging tools , and interpretation of DTCs and CAN frames.
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• Knowledge of SDV and OTA workflows , update preconditions, and rollback safety.
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• Good understanding of Android & iOS application flows , session handling, and permissions.
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• Hands‑on experience with API debugging tools (Postman, Charles Proxy) and mobile log collection.
Experience \n
• 3–6 years of experience in vehicle electronics, telematics, connected vehicles, mobile app support, or technical operations .