Senior Circle Manager - HDFC Bank Branch Banking
Job Description
PositionTitle
\nSenior Circle Manager - HDFC Bank Branch Banking
\nDepartment
\nHDFCBank - BranchBanking
\nL evel/Band
\nSenior Manager / 501
\nRoleSummary:
\n
\nTomanagesalesandbusinessobjectiveofthecluster, meetingorexceedingkeytargets
\n
\nToensureachievementofsalestargetswithoptimalmarketcoverage
\n
\nToplanresourceallocationandberesponsibleforfinancial viabilityofthecluster
\n
\nToeffectivelyleadandmanagehissalesteambyprovidingthemwithongoingcoaching
\n
\nToensurethatthesalebehavior,salesethicsandsalespracticesofthesalesteamcomplywithcompany
\nstandardsandregulations
\n
\nTocloselyworkwiththe supervisortodesignsalesstrategiesandinitiativesthat willcauseimprovementof salesperformanceacrossbusiness.
\nB
\nOrganizationalRelationships
\nReportsTo
\nStateHead
\nSupervises
\nClusterAccountManagers/RelationshipManagers
\nC Jo bDimensions
\nG eographicAreaCovered
\nCluster
\nI nternalStakeholders
\nTraining
\nProductManagement
\nMarketing
\nBranchOperations
\nDistributionOperations
\nE x ternal
\nChannelPartner
\nD KeyResultAreas
\nAchieve ANP
\ntargets through assignedbranches
\n·Achievepre-set businesstargetsonANP, casecount, activebranch,active sales staffandvariousKPIsforbranchbankingandcardsvertical
\n·Work collectively with the branch manager on the business strategies and implementationplans
\n·Visitallocatedbranchesregularlytosuperviseprocessandoperations
\n·InteractregularlywithRelationshipManagerstoachieverequiredsalestarget
\n·TrainingRelationshipManagersinpresentation&sellingskills
\n·JointSalesCallswithsalesteamoncallsoncallswithhigh-ticketclients
\n·Developandmaintainstrong relationshipandrapportwithbankmanagersto ensureachievebusinessnos.
\nT raining salesteam
\no f
\nthe
\n·TraintheRelationshipManagersandbank’sfrontlinestaffontheproducts,sales technique,prospecting,objectionhandlingandsalesoperationandprocessetc
\n·TotraintheRelationshipManagersonPresentationandSellingSkills
\n·ConductsessionsonproductpitchingandqueryhandlingforRMs
\nM o nitorsales&
\nprovidesupport
\n·AnalyzetheproductivityofRM’stoensuretheyaredeliveringasper expectations.Suggestthedevelopmentalchangesandinterveneasandwhen required.
\n·Ensurethatthehighperformersaresuitablyrewarded&keptmotivated
\n·MaintainandobserveCompany’sinternalcontrolandstandards
\n·Actasanescalationpointforissuespertainingtopolicyissuance
\nArrange various
\ncontests&events forthesalesteamas wellasthe customers
\n·Communicateallmarketingandsalesprogramstobank’sfrontlinestaffand ensureawarenessandaprticipation
\n·Fulfilltheapprovalrequirements
\n·Analyzethecustomerresponsetoeventstojudgethefeasibilityoftheeventsin termsofleads generatedvs.themoneyspent
\nM I S&Reporting
\n·DesignandcirculatebusinessMISandreportstovariousstakeholderasrequired
\n·AnalyzedatacutsonBusinessPerformanceandsharethefindingswiththe supervisors
\nRisk
\n·Participateinriskmitigationplans,contingencyplanning,andbusinesscontinuity programsbyexecutingandreportingwithindefinedtimelines. Highlightand
\nrecommendprocessgaps,flawsandprocesschanges.
ESkillsRequired \nT echnical
\n·Product/Subjectmatterexpertise
\n·TeamManagementskills
\n·Mentoringskills
\n·Businessperspective&planning
\n·PerformanceManagementskills
\n·Finance/Insuranceindustryawareness
\n·Interviewingskills
\n·Selfmanagement
\n·Problemsolvingskills
\n·Peerlevelco-ordinationandinfluencingskills
\nB ehavioral
\nEss e ntial
\nDesired
\nI nterpersonalskills
\nü
\nCommunicationskills
\nü
\nCreativethinkingskills
\nü
\nSupervising/Leadership
\ns k ills
\nü
\nT eamworkSkills
\nü
\nI nfluencingskills
\nü
\nRelationship Building skills
\nü
\nDecisionmakingskills
\nü
FIncumbentCharacteristics \nEss e ntial
\nDesired
\nQ ualification
\nPG/MBA
\nE x perience
\n7-9yearsSalesExperience
