Senior Customer Custodian - Quality Management Customer
Job Description
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- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction
\n- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
\n- Monitor the customer perception and define appropriate actions for customer satisfaction
\n- Conduct PHA/Line walk for new customer projects
\n - Evaluate and manage customer requirements post approval and implement the same through plant quality
- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location
\n- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)
\n- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution
\n\nQualifications\n
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Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 8-10 years experience
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\nAdditional Information\n
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Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods
\nKnowledge on digitalization tools (risk estimation tools,etc)
\nWillingness to learn & problem-solving skills is desirable
