Front office Executive

**Job Responsibilities**

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• Manage daily front office operations including guest check-in/check-out, room bookings, and visitor management
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• Maintain exceptional customer service standards, addressing guest queries and complaints with professionalism and efficiency
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• Lead and motivate the reception team to ensure smooth departmental operations and promote teamwork
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• Maintain comprehensive front office documentation including guest logs, shift reports, and incident records
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• Coordinate with hotel departments and management regarding guest services, operations, and administrative matters
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• Manage overbooking situations and guest relocations with appropriate arrangements and communication
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• Monitor guest billing, credit management, and resolve any discrepancies promptly
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• Ensure front office staff compliance with marketing initiatives and sales maximisation techniques
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• Conduct regular inspections of front and back of house areas to maintain cleanliness and operational standards
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• Degree or diploma in hotel management
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• Minimum 1 year of relevant experience in a similar capacity
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• Good communication and customer contact skills
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• Well-presented and professionally groomed at all times
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