Messaging Services Senior Specialist - Slack and Microsoft Teams Administrator

Req ID:

We are currently seeking a Messaging Services Senior Specialist - Slack and Microsoft Teams Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services senior Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. The Slack and Microsoft Teams Administrator is responsible for the configuration, management, and support of Slack and Microsoft Teams environments within the organization. This role ensures seamless communication and collaboration by administering user accounts, security settings, integrations, and troubleshooting platform issues. The administrator works closely with IT, security, and end-user teams to optimize the use of these collaboration tools, enforce best practices, and ensure compliance with organizational policies.
\n • A customer-centric approach with a focus on delivering high-quality support.
\n • Strong verbal and written communication skills, with the ability to explain technical concepts to end users
\n • Understanding their requirements and creating a positive client experience throughout the total client journey.
\n • Flexible working in shifts supporting 24X7 steady state operations.
\n • Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
\n • Works on abstract and complex problems requiring evaluation of intangible variables.
\n • Integrates trends, data and information into plans, deliverables and recommendations.
\n • Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
\n • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
\n • Regularly exercises discretion and independent judgment on technical matters.
\n • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
\n • Builds deeper understanding of processes, procedures, customers and organization
\n • Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset
\n • Creating, configuring, and managing new workspaces within a large organization (Enterprise Grid) for Slack
\n • Centralized management of settings, policies, and permissions across all workspaces, including channel management tools and custom role creation
\n • Configure, deploy, and maintain Slack and MS Teams platforms for all users.
\n • Administer user accounts, permissions, licenses, and groups/channels/teams.
\n • Monitor system health, performance, and usage metrics.
\n • Manage integrations with third-party applications and internal systems.
\n • Implement and enforce security measures, including data retention, compliance, and access controls.
\n • Provide technical support and training to end-users, addressing inquiries and resolving issues promptly.
\n • Coordinate with IT and security teams to manage updates, patches, and incident response.
\n • Develop and maintain documentation on processes, configurations, and best practices.
\n • Stay up-to-date with new features, updates, and industry trends for Slack and MS Teams.
\n • Assist in the migration of data and users between platforms, if required.
\n Knowledge of PowerShell scripting and the Microsoft Graph API is preferred.
\n Qualification
\n • Bachelor’s degree in computer science, Engineering, or related field.
\n • 5+ years of experience Slack and MS-Teams Administration
\n • Slack certified administration and Microsoft 365 preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.