Posted 09 July, 2026
VP of Customer Support and Customer Success | SaaS | Bangalore
Michael Page
Bengaluru, KA, IN
Full Time
Reference: f7a6dc3d5e1d8f47
Job Description
- This is a 5 day WFO opportunity \n
- Candidate should come from a SaaS product background \n\n
- You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value. \n
- You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts. \n
- You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations. \n
- You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation. \n
- You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed. \n\n
- 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment. \n
- You have experience leading large customer-facing teams serving enterprise customers. \n
- You have a track record of driving process improvements and solving complex operational challenges. \n
- This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility
About Our Client
\n\nOur client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East
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\n\nThe Successful Applicant
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