Field Tech Associate-ITIL

We are currently seeking a Field Tech Associate-ITIL to join our team in cHENNAI, Tamil Nādu (IN-TN), India (IN).

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
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• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
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• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
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• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
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• Learn new and emerging technologies as needed, guided by business requirements.
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Requirements and Preferences:

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• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
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• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
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• Basic understanding of ITL Framework is a must.
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• Experience in using ITSM Tools like Service Now, Remedy etc.
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• Good Communication Skills (Written & Spoken) in English
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• Ability to physically perform general office requirements.
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• Must be able to perform essential responsibilities with or without reasonable accommodations.
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• Willingness to work on rotational shifts 24x7.
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• Travel including overnight domestic may be required.
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About NTT DATA

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.