Customer Success Executive

Job Title: Customer Success Executive
\n Location: Bangalore
\n Industry: Fintech / SaaS
\n Employment Type: Full-Time, Permanent
\n Working Days: Monday to Saturday
Language- English, Hindi and other regional language mandatory.

About Us-

DIGITAP.AI is an Enterprise SaaS company providing AI/ML-powered onboarding, alternate data, risk management, and compliance solutions for digital-first businesses. Our products help organizations automate customer onboarding, improve decision-making, reduce fraud, and streamline verification processes while maintaining regulatory compliance.

Role Overview-

We are looking for a Customer Success Executive to support clients in their day-to-day use of Digitap products. The role involves handling client queries, assisting with onboarding activities, investigating reported issues, and coordinating with internal teams to ensure timely resolution and a seamless client experience.

Key Responsibilities:

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• Act as the primary point of contact for client queries and issues.
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• Investigate reported concerns and perform initial troubleshooting.
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• Coordinate with internal teams to ensure timely resolution of client issues.
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• Support onboarding and implementation activities as required.
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• Guide clients on product usage and expected behaviour.
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• Maintain accurate records of client communications and issue updates.
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• Ensure timely responses and follow-ups on client requests and concerns.
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Required Skills & Qualifications:

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• Bachelor's degree in any discipline.
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• 0–2 years of experience in customer success, product support, technical support, operations, or similar client-facing roles.
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• Basic understanding of REST APIs and JSON structures.
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• Familiarity with API testing tools such as Postman will be an advantage.
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• Proficiency in spoken and written English and Hindi is mandatory.
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• Strong analytical thinking, problem-solving ability, and ownership mindset.
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• Ability to manage multiple priorities and work collaboratively across teams.
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