IT Engineer - Dynatrace Integration Specialist

Job Title: IT Engineer - Dynatrace Integration Specialist

Key Responsibilities:

· Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.

· Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.

· Guide application teams for

o the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.

o the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.

o writing event documentation and incident resolution guidelines

o creation of automatic tickets in the Service Now ticketing system.

· Contribute to the definition of Monitoring Compliancy levels for applications

· Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

· Proven experience with Dynatrace setup and configuration.

· Strong understanding of synthetic monitoring and alarm management.

· Experience with ServiceNow or similar IT service management tools.

· Problem-solving mindset with a focus on continuous improvement.

· Experience in a similar liaison role between application and platform teams.

· Experience in operational application management

o troubleshooting user issues and performing root cause analysis

o identifying recurring issues and ensuring long-term fixes

· expertise in setting up alarming for Dynatrace and Splunk for different applications

o define and fine tune alerts

o integrate Dynatrace alerts in incident management tooling

· Knowledge of ITIL practices and principles.

Soft skills:

· Excellent communication and collaboration skills.

· Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.

· project management "light” skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities

· Sense of accuracy (in monitoring configuration)

· Be able to provide support and training to application teams with varying levels of technical expertise.