Posted 09 July, 2026

ENGNE - Cisco Contact Center Specialist

ClifyX

India Full Time

Reference: 365_594563_25-08221

Country	India
Detailed JD (Roles and Responsibilities)	Job Description: Qualifications Basic At least 4 years of experience in supporting Cisco Contact Center infrastructure comprising of Cisco UCCE, Cisco CVP, Cisco VVB, VXML Gateways, Cisco Voice Gateways Preferred At least 4 years' experience working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data. Experience in Design, develop, and implement Cisco on-prem Contact Center Knowledge of Day-2 support model Knowledge in API integrations, Bots and Conversational IVR Excellent Analytical and Communication skills Ability to work in team in diverse / multiple stakeholder environment. Experience and desire to work in a Global delivery environment Ready to work in shifts
Total Experience	8 Years
Relevant Experience	4 Years
Work Location	Bangalore
WFO / WFH / Hybrid	Hybrid
Vendor Rate in currency of Work Location	8,000 INR/Day - depending on the candidate's experience.
Contract duration (in months)	6 Months
Shift Details (Time)	General (Should be ready to work in shifts)
Notice Period (Availability)	Immediate - 30 days

Candidate Tracker Format (Mandatory)

Please ensure all submissions follow this format strictly:

Candidate Tracker

ECMS REQ ID/ Unique ID

Profile Submission Date

Vendor Email ID

Title

Candidate Name

Phone No

Email

Notice Period

Current Location

Location applying for

Total Experience

Relevant Experience

Skills

Vendor Quoted Rate

Interview screenshot

Visa Type

Agreed for Full time/Subcon

If ex-Infy (provide the Employee ID)

Best regards,

Sarath Krishna

M: +91-7892655805| Bengaluru DC |

From: Sarath Krishna
Sent: Friday, November 7, 2025 2:05 AM
To: Sarath Krishna
Cc: ECMS.screening ; Radhika S04 ; RUPESH SINGH
Subject: Request 544840 - ENGNE - Cisco Contact Center Specialist - India
Importance: High

**Note: Vendors in BCC intentionally**
**Please do not change the subject line.**

Dear Vendor Partners,

New interview guidelines and process changes are mentioned below.

Resume Submission Guidelines:

Please ensure that the candidate's skill set, experience, and communication abilities are aligned with the Job Description (JD).
Include a screenshot of the candidate's interview on the first page of the resume, captured after at least 15 minutes of interaction. The screenshot should not contain any ID proof of the candidate.
- Interviews conducted via WhatsApp, FaceTime, or similar platforms will not be accepted.
- Preferred platforms are Webex, Google Meet, Microsoft Teams, and Zoom.
Share the resumes only to the mailbox: [email protected].
- Do not mark Talent Acquisition (TA) or Delivery teams due to compliance.
Please ensure that all shared profiles are in full compliance with Infosys guidelines.

Note: Face-to-face interviews are mandatory for all requirements. Please ensure candidates are available for in-person discussions as part of the evaluation process.

Your prompt support is appreciated. Please reach out in case of any queries.

JD (Key Skills Required):

ECMS REQ ID	544840
Number of Openings	1
Country	India
Detailed JD (Roles and Responsibilities)	Job Description: Qualifications Basic At least 4 years of experience in supporting Cisco Contact Center infrastructure comprising of Cisco UCCE, Cisco CVP, Cisco VVB, VXML Gateways, Cisco Voice Gateways Preferred At least 4 years' experience working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data. Experience in Design, develop, and implement Cisco on-prem Contact Center Knowledge of Day-2 support model Knowledge in API integrations, Bots and Conversational IVR Excellent Analytical and Communication skills Ability to work in team in diverse / multiple stakeholder environment. Experience and desire to work in a Global delivery environment Ready to work in shifts
Total Experience	8 Years
Relevant Experience	4 Years
Work Location	Bangalore
WFO / WFH / Hybrid	Hybrid

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