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Posted 09 July, 2026

ServiceNow CSM Developer + Custom App

ClifyX
Bengaluru,Karnataka,India Full Time
Reference: 365_594563_25-04960

Number of Openings

15

ECMS ID in sourcing stage
  1. Sr. Developer (CSM) - 275055Y25,275056Y25,275057Y25,275058Y25,275059Y25,275060Y25 (Location - INDIA OFFSHORE)
  2. Functional Architect - 275060Y25, 18236Y25 (LOCATION - BLR GCC)
  3. ServiceNow Developer - 201413Y25 - (LOCATION - BLR GCC)
  4. Sr. ServiceNow Developer (CSM) - 311689Y25 ,311697Y25 ,80764Y25,80788Y25 (LOCATION - BLR GCC)

Assignment Duration

Ongoing

Total Yrs. of Experience
  1. Sr. Developer (CSM) - Min 6+ Yrs
  2. Functional Architect(CSM) - Min+ 10+ Yrs
  3. ServiceNow Developer(CSM) - Min + 5 Yrs
  4. Sr. ServiceNow Developer (CSM) - Min '6+ Yrs

Relevant Yrs. of experience

Developer - 5+ Yrs, Architect 8 Yrs

Detailed JD (Roles and Responsibilities)

Technical skills: (ServiceNow CSM Developer + Custom App )

Candidate should have min 8 to 10 + yrs of experience in CSM implementation and Total Experience should be more than 6+ Yrs
Develop and implement ServiceNow CSM solutions in alignment with client needs.
Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.

ServiceNow Scripting Development & implementation

Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
Knowledge of ServiceNow OOTB APIs, ServiceNow best practices

1. Candidate is expected to be good in English communication in Both verbal and written
2. Candidate should be self-driven and individual contributor having min dependency on other team members as this will be Agile based execution model
3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.
4. Candidate should have good understanding on overall development processes and quality processes followed with in development processes.

Mandatory skills

ServiceNow CSM developer

ServiceNow integration experience using Web Service, SOAP /REST.

Max Vendor Rate in Per Day

INR 13K to 14K/day + tax

Work Location given in ECMS ID

Offshore - Any DC in India

BG Check (Pre OR post onboarding)

PRE

Is there any working in shifts

Regular IST work hours

ServiceNow Sr. Developer (CSM)

Total yrs of Exp: 8+

Relevant Exp: 6+

Key Responsibilities:

1. Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.

2. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.

3. Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience.

4. Lead and mentor junior developers, fostering a collaborative and knowledge-sharing environment within the team.

5. Stay current with industry's best practices and emerging trends in ServiceNow development, recommending and implementing improvements as necessary.

6. Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.

7. Participate in the planning and execution of ServiceNow upgrades and enhancements.

Qualifications:

1. Proven experience as a ServiceNow Developer, with a minimum of 6+ working on ServiceNow platform.

2. In-depth knowledge of ServiceNow architecture, design, and best practices.

3. Proficiency in JavaScript, HTML, CSS.

4. Strong expertise in the ServiceNow CSM implementation.

5. Strong expertise in ServiceNow development tools, including but not limited to Configuration Workspace, Workflow Editor, Form Designer, UI Builder, Service Portal and GenAI.

6. Experience with ServiceNow integrations using REST/SOAP APIs.

7. ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly desirable.

8. Excellent problem-solving and analytical skills, with keen attention to detail.

9. Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders

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