Care Engineer
The NPC & CSD Technical Support Engineer plays a key role in ensuring the stability, performance, and reliability of Nokia Provisioning Center (NPC) and Customer Service Database (CSD) environments. This position provides advanced technical support, collaborates closely with customers and internal stakeholders, and contributes to continuous service improvement.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible working arrangements and additional flex benefits to support work-life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical and life insurance plan, plus paid sick leave for added security
- Meal allowance to support daily needs
- Car allowance based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth - for your role and beyond
Technical Expertise:
- Strong knowledge of Nokia Policy Controller (NPC) and Cloud Signaling Director (CSD) architecture and functionality.
- Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
- Familiarity with virtualization technologies (VMware, OpenStack) and cloud environments.
- Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks.
Problem-Solving Skills:
- Ability to analyze complex technical issues and provide innovative solutions.
- Experience with debugging tools and techniques for telecom systems.
Communication & Collaboration:
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented, multicultural environment.
Education & Experience:
- Bachelor's degree in Telecommunications, or related field.
- 3+ years of experience in telecom care engineering or related roles.
Nice to have:
- Nokia certifications in NPC or related technologies.
- Experience with Kubernetes, Docker, and microservices architecture.
- Familiarity with ITIL processes for incident and problem management
- Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G)
- IP certifications are considered an asset (NRS/CCNA etc.)
#LI-Hybrid
Technical Support & Troubleshooting:
- Provide Level 2/3 support for NPC and CSD-related incidents and service requests.
- Diagnose and resolve issues related to NPC and CSD software, hardware, and integrations.
- Perform root cause analysis and implement corrective actions for recurring problems.
Customer Engagement:
- Collaborate with customers to understand their technical requirements and challenges.
- Provide training and documentation to customer teams for NPC and CSD operations.
- Act as a technical liaison between customers and Nokia R&D teams.
Collaboration & Reporting:
- Work closely with Nokia's global care teams, R&D, and product management teams.
- Prepare detailed reports on incidents, resolutions, and system performance metrics.
