Customer Support Executive

Job Title: Customer Suppory Executive [FRESHERS CAN APPLY]

Brand: Cheesewalk

Location: On-site – Dahisar, Mumbai Suburb.

Job Type: Full-time

About the Company:

Cheesewalk is a women’s fashion brand based in Mumbai, focused on creating elevated wardrobe essentials — minimalist in design, yet never basic. We build timeless pieces with premium fabrics and a strong emphasis on customer experience.

Role Overview:

We’re hiring a Customer Success Executive to manage our customer communication and social media engagement. This role involves maintaining a positive brand presence across Instagram, WhatsApp, and email, along with scheduling content and ideating for reels and stories.

Key Responsibilities:

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• Respond to customer queries across Email, Instagram and WhatsApp.
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• Manage orders, returns, and logistics records
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• Schedule approved Instagram content (posts, stories, reels)
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• Coordinate with the team for smooth customer support
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• Monitor and reply to comments and DMs
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• Curate social content ideas and suggest influencer collabs
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• Provide phone support for escalated cases
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Requirements:

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• Excellent communication skills (English & Hindi preferred)
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• Familiarity with Instagram features (reels, stories, DMs)
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• Prior experience in customer support or social media is a plus
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• Ability to multitask and coordinate across teams
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• Organised and detail-oriented
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• Creative mindset with a sense of brand voice
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