Associate - Retail Credit Ops

Essential Job Functions:

• First level checking/ scrutiny of transactions related to life cycle servicing under loans like early settlement, rescheduling, repricing, postponements, write-offs, due date changes, pay offs, reversal of transactions for products such as Personal Loans, SME Loans, Accounts and OD facilities and ensure that all transactions are processed in compliance with established operating procedures to maximize customer satisfaction.
• Ensure processes are performed end to end including screening of documentation, ADM checks, and validations as laid down in SOP/Process notes.
• Ensure effective coordination in case of system issues and liaising with various departments for issue resolution.
• Ensure posted transactions are made with appropriate supporting documents which are prepared and duly approved concerning all lending products.
• Ensuring proper re-booking of all lending products, overdrafts, etc. in compliance with the disbursement instructions.
• Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
• Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
• Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Participate in UAT’s for system changes and automation.
• All enquiries/complaints (internal/external) should be attended to in time.
• Ensure processing of all activities within the agreed TAT and accuracy benchmark.

MIS / Reports / Reconciliation:

• Ensure MIS tracker are updated in timely manner and circulated to key business stake holders.
• Perform GL reconciliations and ensure NIL exceptions.
• Tracking of system issues and liaising with technology departments for issue resolution.

Key Result Areas

• Perform verification of servicing requests and execute transactions in system and update MIS Trackers.
• Establishing authenticity of the information provided and ensuring that no case passes fraudulently.
• Perform GL reconciliation and circulate the reports to stake holders.
• Ensure Customer satisfaction with nil complaints.
• Ensure TAT and Accuracy parameters are maintained for activities performed under Loan servicing and MIS reporting.

Operating Environment, Framework and Boundaries, Working Relationships

• Working in close association with the Team Leader and Manager of the unit to ensure cohesion of activities.
• Transacting within the approved area and accesses as defined by the framework of the unit.

Problem Solving

• Understanding the policies and parameters of various products along with disbursement and maintenance process and be able to transact within the system and tackle day to day system based hindrances.
• Checking and analyzing the errors committed at the various stages and suggesting for methods of improvement of the same along with the maintenance of a daily MIS report.

Decision Making Authority & Responsibility

• Authorization of financial transactions as per limits assigned on the banking systems.
• Accept the approvals on the basis of the checks conducted within the delegated limits of the policy and product parameters.
• Ensure completeness of instructions from customers/banks/departments etc.

Qualifications:
Dimensions

• Volume: 3500 applications approximately.

Knowledge, Skills and Experience

• 1-3 years’ experience in back office operation with banking/financial industry.
• Strong interpersonal/analytical skills.
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.

Behavioral Competency

• Attention to details and quality - Level 2
• Customer focus - Level 2
• Interpersonal Relationships - Level 2
• Commitment to Results - Level 2
• Continuous learning - Level 2

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.