Learning & Development Trainer, Support Operations - India
About the Team
We're looking for a Support Operations Trainer to deliver, and monitor the impact of new and continuing training for employees in Hyderabad, India business partners across the company.
DoorDash Hyderabad, India as a passionate organization that works to provide top-notch escalated support to DoorDash Customers, Dashers, Trust and Safety, and Fraud whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hires, continued education and KPI management. We aim to be 1% better every day!
About the Role
A solid and fierce Trainer is ambitious with a proven track record of success in their current position(s). You can juggle new hire training facilitation and performance with grace and ease through multiple lines of business. This position calls for a self-starter who wants to be a force multiplier for teams across the Hyderabad India City team.
You will report into the Training Operations Supervisor on our Global Learning Operations team in our Global Support and Integrity Operations organization.
At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during Nesting or On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for nesting/OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Coyoacan, Hyderabad India , and trainers must reside within a commutable distance. Please connect with the recruiter for more details on the hybrid model and in-office requirements.
You're excited about this opportunity because you will...
- Deliver and update and improve on new hire and refresher trainings using Learning Management systems
- Be the "face of Customer Experience and Integrity (CXI)" for new hires and existing tenured teammates
- Proactively identify gaps in training, plan and lead targeted interventions to guide increased efficiency and quality
- Cross-skill teams to better enable Teammates & Leaders to flex teams to handle spikes in demand or special projects
- Use your knowledge of processes across the organization to suggest improvements to processes and help managers implement them
- Learn and facilitate multiple LOBs
- Use communication skills and relationship-building in live, recorded, and online training materials
- Develop deep expertise in how DoorDash's processes and resources work
- Work together with instructional designers and other trainers to divide and conquer work
We're excited about you because...
You bring at least 2 years of experience as a Trainer, Learning Operations Specialist, or Instructional Mentor within a fast-paced Customer Service environment.
You possess an advanced (C1 level or higher) verbal and written English proficiency, enabling you to facilitate live sessions and engage confidently with stakeholders across all levels of the organization.
You excel at managing multiple classrooms, nesting cohorts, or administrative deliverables simultaneously without compromising instructional quality or execution speed.
You are highly comfortable navigating ambiguity, managing changing operational circumstances, and making data-backed decisions under pressure.
You are an agile learner with a proven ability to quickly master complex workflows, systems, and standard operating procedures across diverse Customer Experience businesses.
You are proactive about uncovering performance gaps, developing targeted training interventions, and identifying continuous process improvement opportunities.
You operate with high emotional intelligence, a passion for developing others, and a collaborative mindset that thrives in a peer-leadership ecosystem.
You possess a Bachelor's degree or equivalent professional experience (preferred)
