Service Delivery Engineer
Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as an Engineer on our Remote Professional Services team in Bangalore to do the best work of your career and make a profound social impact.
What you'll achieve
The Delivery Specialist will be responsible for Implementing, Supporting and Troubleshooting the upgrades of datacenters built using Vxblock from Remote. He/She should have Expert knowledge in Implementing & Supporting one or more of the Technology Domains such as Datacenter Networking, Unified Datacenter Storage Infrastructure, VMware Virtualization & Cisco UCS Compute Infrastructure. He/She should have working knowledge of Datacenter Networking, Unified Datacenter Storage Infrastructure, VMware Virtualization & Cisco UCS Compute Infrastructure and open to picking up the skills around the areas other than their specialization'
You will:
- Responsible for implementing, tuning and maintaining VMware-based solutions
- Implements VMware vSphere for server consolidation and virtualization
- Reviews existing technology implementations and suggests and implements improvements and upgrades ( e.g: VCENTER Server/ESXi)
- Provides guidance to management for changes related to virtual infrastructure. Maintains awareness of VMware software patches and their impact on the environment
- UCS administration, with experience creating templates, service profiles, and firmware updates
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
- 4 to 6 years of related experience in CI Converged Infrastructure. Strong experience on implementation/ Upgrade of VMware Vcenter, ESXi
- Should have good knowledge on performing health check and troubleshoot system performance within the VMware environment
- Experience in Cisco Unified Computing System (UCS)experience in Cisco IOS routing & switching
- Strong experience with VMware vSphere (ESX/ESXi, vCenter), including configuration, administration, and troubleshooting of hosts, clusters, and virtual machines
- Knowledge on NSX & Nutanix with experience in Converged Network and/or Unified Storage Infrastructure in Datacenter
Desirable Requirements
- Experience with Cisco networking and Cisco UCS desired
- VMware Certified Professional certification (VCP) is preferred. CCNA/CCNP or CCIE certification
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 16 May 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
- Foundational knowledge of core platforms including VMware (ESXi, vCenter, VM lifecycle), Nutanix AHV (VM management, Prism UI), and basic PowerFlex storage operations.
- Strong understanding of infrastructure fundamentals such as virtualization concepts, storage basics, and networking (IP, DNS, VLAN awareness).
- Operating system familiarity with both Windows and Linux environments at a basic level.
- Experience with ITSM and monitoring tools including ServiceNow (or equivalent) and platform-specific alerting tools like vCenter and Prism.
- Relevant professional experience of 2-5 years in infrastructure support, preferably within managed services or service delivery environments.
Desirable Requirements
- Hands-on exposure to enterprise virtualization and storage platforms, enhancing troubleshooting and operational efficiency.
- Experience working in structured service environments, including adherence to processes, SLAs, and operational best practices.
You will:
- Manage incidents and perform L2 troubleshooting across VMware (ESXi, vCenter), Nutanix (AHV, Prism), and PowerFlex, resolving VM, storage, and cluster-related issues while ensuring service stability.
- Execute and support approved changes including VM provisioning/decommissioning, resource updates, storage mapping, cluster maintenance, patching/upgrades, and handling migration failures, while strictly adhering to change management processes.
- Monitor systems and perform health checks by tracking cluster health, storage performance, and capacity utilization, proactively addressing alerts and preventing potential incidents.
- Provide operational support and escalation handling by collecting logs, conducting initial analysis, supporting incident bridges, and participating in daily operational reviews and handovers.
- Ensure continuous 247 support operations by working in rotating shifts, managing handovers effectively, and supporting hardware health checks and break-fix activities.
