Mac Support

Responsibilities

• Diagnose and troubleshoot incoming client help desk requests and calls
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
• Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
• Knowledgeable in software deployment using JAMF (Casper)
• Extremely knowledgeable with Helpline Ticketing Tool
• Assist with new employee on boarding (hardware configuration, user accounts, training)

Qualifications

• Proven trouble shooting skills
• Ability to establish priorities, work independently and proceed with objectives without supervision
• Ability to develop/follow standard processes and complete documentation as needed
• Ability to communicate well with clients, including clear explanations of complex technology issues

Must-Have Soft Skills

• GREAT attitude
• Good communications
• Strong work ethic
• Dedication to our team
• Ability to work independently
• Ability to empathize and align with customers' needs

Great customer service -

• helpful and calm under pressure Diagnose and troubleshoot incoming client help desk requests and calls

• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
• Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
• Knowledgeable in software deployment using JAMF (Casper)
• Extremely knowledgeable with Helpline Ticketing Tool
• Assist with new employee on boarding (hardware configuration, user accounts, training)

Qualifications

• Proven trouble shooting skills
• Ability to establish priorities, work independently and proceed with objectives without supervision
• Ability to develop/follow standard processes and complete documentation as needed
• Ability to communicate well with clients, including clear explanations of complex technology issues

Must-Have Soft Skills

• GREAT attitude
• Good communications
• Strong work ethic
• Dedication to our team
• Ability to work independently
• Ability to empathize and align with customers' needs

Great customer service - helpful and calm under pressure