ServiceNow Architect

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow Architect
Employment Type: Full-Time / Contract
Location: PAN India (Hybrid)
Experience: 7+ Years of hands-on experience in designing, implementing, and supporting enterprise ServiceNow solutions.

Job Summary:
We are seeking an experienced ServiceNow Architect with a minimum of 7-10 years of ServiceNow implementation experience to lead the architecture, design, and delivery of enterprise ServiceNow solutions. The ideal candidate will have strong expertise across multiple ServiceNow modules, particularly Service Management (SoM), Network & Infrastructure (TNI), while ensuring adherence to ServiceNow best practices and enterprise architecture standards.

Key Responsibilities

• Lead the architecture and design of enterprise ServiceNow implementations.
• Define scalable, secure, and high-performing ServiceNow solution architectures.
• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Lead technical workshops, solution demonstrations, and architecture reviews.
• Design integrations with third-party applications using REST, SOAP, IntegrationHub, and MID Server.
• Develop governance, platform standards, coding guidelines, and best practices.
• Mentor developers, administrators, and technical consultants.
• Review technical designs, customizations, and application configurations.
• Ensure platform security, performance, scalability, and compliance.
• Participate in upgrade planning, instance strategy, and release management.
• Prepare architecture documentation, solution design documents, and technical specifications.
• Collaborate with project managers, business analysts, and implementation teams throughout the project lifecycle.

Required Experience

• Minimum 7+ years of hands-on ServiceNow implementation experience.
• At least 3 years in a ServiceNow Solution Architect or Technical Architect role.
• Experience delivering multiple end-to-end enterprise ServiceNow implementations.
• Strong experience with Agile and DevOps delivery methodologies.

Required Module Expertise
Service Management (SoM)

• Lead the design and implementation of ServiceNow Service Operations Management (SoM) solutions.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Design solution architecture aligned with ITIL best practices and enterprise standards.
• Implement and configure: Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Health Log Analytics
• CMDB
• Cloud Discovery
• Service Graph Connector
• AIOps capabilities
• Ensure CMDB health, governance, and data quality.
• Integrate ServiceNow with monitoring tools such as: Dynatrace
• SolarWinds
• Microsoft SCOM
• Nagios
• Splunk
• Zabbix
• Azure Monitor
• AWS CloudWatch
• Develop workflows, Flow Designer solutions, IntegrationHub spokes, and automation.
• Create REST and SOAP integrations with enterprise applications.
• Optimize Incident, Problem, Change, and Event Management processes.
• Lead workshops with business and technical stakeholders.
• Prepare technical design documents, architecture diagrams, and implementation documentation.
• Perform platform upgrades and instance health assessments.
• Support production environments and resolve complex technical issues.
• Mentor developers and junior consultants.
• Participate in presales activities, effort estimation, solution demonstrations, and proposal preparation.
• Ensure adherence to governance, security, and compliance standards.

Technology, Network & Infrastructure (TNI)

• Infrastructure Service Management
• Technology Operations
• CMDB and Configuration Management
• Discovery
• Service Mapping
• Event Management
• IT Operations Management (ITOM)
• Cloud and Infrastructure Integrations

Technical Skills

• ServiceNow Platform Architecture
• Flow Designer
• IntegrationHub
• Workflow Automation
• JavaScript
• REST/SOAP APIs
• MID Server
• Service Portal / Employee Center
• CMDB Design
• Discovery
• Service Mapping
• Performance Analytics
• Reporting and Dashboards
• Update Sets and Source Control
• Instance Management
• Platform Security

Preferred Certifications (CTA preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (one or more modules)
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ServiceNow Certified Master Architect (advantageous, if done)

Soft Skills

• Excellent communication and presentation skills.
• Strong stakeholder management.
• Leadership and mentoring capabilities.
• Problem-solving and analytical thinking.
• Ability to work in multicultural enterprise environments.
• Experience leading offshore and onsite implementation teams.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Relevant ServiceNow certifications are highly preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.