Lead Assistant Manager-Training & Quality

• Training Program Management:
• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
• Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.
• Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.
• Training Delivery & Facilitation:
• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
• Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.
• Curriculum Development & Evaluation:
• Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.
• Compliance & Quality Assurance:
• Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.
• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.
• Performance & Reporting:
• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.

• > 7 years of experience in coding Auditing, provider coding
• >2 years of experience in training role.
• CPC/CCS/COC certification mandatory
• Excellent knowledge of multispecialty surgery coding including procedural coding, HCPCS coding
• Excellent verbal and written communication
• Experience in Strategic management
• Experience performing new hire trainings
• Experience in project specific training
• Experience handling QA and Training teams
• Experience in training 50 - 100 coding employees
• Strong PC skills; Excel, Word, PowerPoint and internet-based programs
  

DESIRABLE CRITERIA:

• Auditing experience on multi-specialty
• Trainer experience

NA

• ROle of Individual contributor
• Ability to identify and interpret strategic and operational training/development needs.
• Demonstrated ability to develop and implement strategic, responsive training and development plans and programs.
• Knowledge of curriculum development and preparation procedures.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Knowledge of adult learning theory and methodologies.
• Familiarity with professional coding societies and resources.
• Strong oral communication skills and the ability to deliver presentations to large groups.
• Advanced verbal and written communication skills.
• Employee development and performance management skills.
• Experience working with physicians regarding medical coding practices.
• Experience working in team environment and/or developing teams.
• Ability to share knowledge in an effective way that enhances learning and application of new skills.