Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
Configuration Management (CMDB)
Strong math and analytical skills excellent oral and written communication skill
Analyze system performance issues and determine performance enhancements
Administration of Knowledge Base and Service Catalog
Configure out-of-the-box workflows and create/maintain custom workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Integrate ServiceNow application(s) with third party systems/applications via APIs
Provides input to staff involved in writing and updating technical documentation such as user manuals
Prepares reports on analyses
