Process Manager

Looking for The Process Manager for Service Portfolio Management who has a minimum of 4-5years experience in this field and would be responsible for the operational execution of the process, ensuring alignment with organizational goals and best practices. This role supports the Process Owner in driving process adoption, compliance, and continuous improvement across the organization.

Key Responsibilities:

1. Service Portfolio design: Maintain a solid understanding of Service Portfolios, Taxonomies, Business Services, Technical Services, Business Applications, and Application Services.

2. Service & Service Offering Lifecycle: Work in partnership with the Service Onboarding team to manage the full lifecycle of Services and Service Offerings, from inception to retirement.

3. CSDM understanding: Possess strong knowledge of the Common Service Data Model (CSDM) and its integration with related IT Service Management (ITSM) and IT Operations Management (ITOM) processes.

4. CSDM Data Modelling: Collaborate closely with Configuration Management, Service Onboarding, and Product/Application teams to ensure accurate and effective CSDM data modeling.

5. Process Improvement: Identify opportunities for enhancements within the Service Portfolio Management process and drive continuous improvement initiatives.

6. Training & Stakeholder Support: Provide training and guidance to end-users and stakeholders on the CSDM Framework and Service Portfolio Management to drive adoption and compliance.

7. Governance & Compliance: Ensure that the Service Portfolio Management process aligns with internal governance frameworks, compliance requirements, and industry best practices.

8. Reporting & Metrics: Define, track, and analyze key performance indicators (KPIs) for Service Portfolio Management to measure effectiveness and drive improvements.

9. Tooling & Automation: Support the enhancement and automation of Service Portfolio Management activities within ServiceNow to improve efficiency and data accuracy.

10. Independent Decision-Making & Challenge Culture: Demonstrate the ability to work independently, make informed decisions, and proactively challenge stakeholders and decisions to ensure alignment with strategic goals and best practices.