Customer Support Executive

About the Company:

Uniq You is an AI-powered fashion platform bringing you real-time fashion. Discover a constant stream of fresh styles designed for your vibe - making fashion more relevant, expressive, and always in sync with what you want to wear.

About the Role:

We are looking for a Customer Support Executive to manage customer conversations across chat and calls. This is a frontline role focused on solving customer issues quickly, maintaining a smooth support experience, and ensuring customers feel heard and assisted throughout their journey.

The right person is patient, well-spoken, organised, and comfortable handling multiple customer interactions daily.

Key Responsibilities

1. Customer Support Operations

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• Handle customer queries through chat and phone calls
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• Resolve customer concerns related to orders, delivery, returns, exchanges, sizing,payments, etc.
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• Close support tickets efficiently while maintaining good customer experience
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• Provide timely updates to customers regarding their orders and requests.
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2. CRM & Ticket Management

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• Manage and update customer tickets through Zoho CRM
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• Track open issues and follow up until resolution
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• Maintain proper records of customer conversations and resolutions
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• Coordinate internally with operations and logistics teams for issue resolution
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3. Communication & Escalation

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• Communicate clearly and professionally with customers
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• Identify recurring customer issues and escalate them internally
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• Maintain calm and problem-solving attitude during difficult conversations
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4. Process & Support Coordination

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• Support smooth day-to-day customer support operations
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• Help improve response quality and turnaround time
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• Work closely with the operations team to ensure customer satisfaction
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What We’re Looking For

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• 1–2 years of experience in customer support, operations, or client handling roles
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• Good spoken and written English communication skills(mandatory)
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• Comfortable handling customer calls and chats daily
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• Basic computer and Excel knowledge
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• Fast learner with a problem-solving mindset
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• Experience with Zoho CRM is a plus (not mandatory)
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