Front Office & Pre-Sales Manager

About Urbanest Realty At Urbanest Realty, we are committed to creating thoughtfully designed residential communities that respond to the evolving needs of modern urban living. We believe that a home should offer more than built space — it should create a balanced living environment through good design, natural light, ventilation, privacy, and meaningful open areas. Based in Bengaluru, we are primarily focused on emerging growth corridors in East Bengaluru, where we continue to develop residential communities that reflect contemporary design values, strong execution standards, and long-term livability. As a growing real estate brand, we are also building a strong technology and AI-driven culture across the organization. From marketing and customer engagement to internal workflows, construction processes, and operational systems, we actively leverage technology to improve efficiency, decision-making, speed, and scalability. We place strong emphasis on design-led thinking, disciplined execution, and continuous innovation. Our teams increasingly work with AI-assisted tools and modern digital workflows across design, marketing, automation, and internal platforms to create smarter and more efficient systems around the real estate lifecycle. Every project we undertake is shaped by the belief that homes should remain relevant over time — both functionally and aesthetically — while responding to the aspirations of today’s homebuyers. By bringing together architecture, planning, technology, and execution, we aim to create residential spaces that are practical, refined, future-ready, and built for long-term value. Role Summary: As the first point of contact for customers, you will ensure every visitor receives a warm and professional welcome while efficiently managing front office operations, walk-in inquiries, lead coordination, and overall showroom administration. You will work closely with the Sales, Marketing, and CRM teams to ensure every prospective customer enjoys a seamless experience from arrival until handover to the sales consultant. Key Responsibilities: Front Office Management Welcome all walk-in customers with professionalism and warmth. Maintain visitor records and appointment schedules. Ensure customers are comfortably seated and attended to promptly. Coordinate refreshments for visitors. Manage incoming phone calls professionally and route them appropriately. Handle courier, mail, and general office correspondence. Pre-Sales Support: Receive inbound sales enquiries via phone, WhatsApp, website, and social media. Qualify leads using defined qualification criteria. Schedule site visits and appointments for the sales team. Maintain accurate customer records in the CRM. Follow up with prospective customers for appointment confirmations. Coordinate with the marketing team regarding campaign-generated leads. Ensure timely assignment of leads to sales executives. Customer Experience: Deliver a premium hospitality experience. Understand customer requirements before connecting them with the appropriate sales consultant. Handle basic project-related enquiries confidently. Assist visitors with brochures, presentations, and project information. Escalate customer concerns promptly. Administrative Responsibilities Maintain reception supplies and inventory. Coordinate housekeeping for customer areas. Ensure meeting rooms remain presentation-ready. Maintain visitor statistics and daily reports. Assist in organizing customer events and launches. Coordinate vendor visits when required. Required Skills: Communication Excellent spoken English Fluent Kannada Hindi preferred Strong telephone etiquette Professional email writing Technical Skills: Microsoft Excel Microsoft Word PowerPoint CRM software Google Workspace WhatsApp Business Qualifications: Bachelor's degree in any discipline 2 to 4 years of experience in front office, hospitality, customer service, or inside sales Experience in real estate is preferred but not mandatory The ideal candidate: Creates a memorable first impression for every visitor. Ensures no lead goes unattended. Keeps the experience centre running smoothly every day. Maintains exceptional professionalism. Supports the sales team through disciplined coordination and proactive communication. Compensation: 4 to 6 LPA Location: Bangalore Interested candidates please submit your resume.