Cloud Business Operations Manager

Position Responsibilities:

The Cloud Business Operations Manager is the operational backbone of the Cloud Leadership Office. This person keeps the leader and the wider organization running smoothly — owning executive operations, driving the team's business rhythm, and leading the culture and engagement programs that bring a 500+-person global team together. It is a high-trust, high-visibility role for someone who is exceptionally organized, proactive, and energized by both detail and people.

Key Responsibilities

Leadership Office Operations

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• Orchestrate the leader's time, priorities, and engagements — protecting focus, sequencing commitments, and resolving competing demands across a global, multi-time-zone organization (Philippines, India, North America, Europe).
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• Steward the leadership office's financial administration — overseeing expense governance, budget reconciliation, and policy compliance across enterprise systems (Costpoint and related).
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• Own meeting preparation and decision flow — framing agendas and pre-reads, capturing decisions, and driving action items to closure.
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• Coordinate internal communications, newsletters, recognition programs, status updates, and reporting on behalf of the leadership office.
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• Support AI enablement initiatives and contribute ideas and recommendations that help shape future organizational priorities and Cloud strategy.
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• Serve as a trusted gateway to the leadership office, exercising sound judgment and discretion on confidential and sensitive matters.
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Rhythm of Business & Organizational Coordination

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• Maintain the leadership operating cadence — staff meetings, skip-levels, business reviews, and all-hands.
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• Track cross-team action items, commitments, and goals; follow up to keep initiatives on schedule.
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• Coordinate internal communications, status updates, and reporting on behalf of the leadership office.
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• Help prepare and format leadership materials and presentations to a polished, brand-aligned standard.
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Team Building, Culture & Events

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• Plan and execute team-building activities, team offsites, and large-scale engagement events — including regional and global gatherings of several hundred attendees.
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• Manage event budgets, venues, vendors, catering, travel, and on-site logistics from concept through execution and post-event wrap-up.
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• Lead recognition and culture initiatives that strengthen morale and connection across a distributed organization.
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Qualifications

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• Experience — 5-8+ years in business operations, program coordination, chief-of-staff support, event management, or a comparable role supporting senior leaders.
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• Organization — Outstanding planning, prioritization, and follow-through; comfortable juggling many moving parts without dropping details.
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• Communication — Strong written and verbal skills; able to interact credibly with senior stakeholders and external vendors.
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• Global mindset — Experience supporting distributed teams across time zones and cultures.
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• Systems — Proficiency with executive scheduling and enterprise financial systems (Outlook, Costpoint or similar), project/task orchestration (Smartsheet, Jira), and presentation tools (PowerPoint).
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• Discretion — Proven judgment in handling confidential and sensitive information.
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• Bonus — Background in technology/SaaS and experience running events at scale.
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