Customer Success Manager

We're Hiring | Customer Success Manager (CSM) | Pune | Hybrid

Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM).

If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.

Location:

Pune, India (Hybrid)

Shift:

US Shift

Experience:

8-12 years in Customer Success / SaaS / Managed Services / Account Management

What You'll Do:

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• Manage customer lifecycle from onboarding to adoption, retention, and growth
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• Conduct QBRs, customer reviews, workshops, and strategic engagement meetings
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• Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams
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• Develop Go-to-Green strategies for at-risk accounts
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• Monitor adoption trends, health scores, and customer usage patterns
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• Drive customer enablement, product adoption, and ROI realization
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• Maintain accurate customer records and success plans in CRM tools
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• Analyze customer health and engagement metrics
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• Identify churn risks proactively and execute mitigation plans
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• Support renewals and identify upsell/cross-sell opportunities
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• Partner with Strategic Client Executives for account growth
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What We're Looking For:

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• Strong communication and stakeholder management skills
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• Experience handling enterprise/global customers
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• SaaS or service-based industry exposure
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• Strategic problem-solving mindset
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• Customer-first approach with strong analytical abilities
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Why Join Sakon?

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• Hybrid work environment
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• Flexible holiday policy
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• Insurance benefits
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• Learning & certification support
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• Collaborative global culture
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Interested candidates can send their resume to [email protected]