Servicenow developer
Job Title: Senior ServiceNow Developer
Location: Remote / Hybrid / Onsite
Experience: 6–10+ Years
Employment Type: Full-Time / Contract
Job Summary
We are seeking a highly skilled Senior ServiceNow Developer to design, develop, and maintain enterprise-grade ServiceNow solutions. The ideal candidate will have deep hands-on experience with ITSM, strong scripting skills, and expertise in integrations, workflows, and platform customization. This role involves close collaboration with stakeholders, architects, and cross-functional teams to deliver scalable and high-quality ServiceNow implementations.
Key Responsibilities
Design, develop, and customize ServiceNow applications with a focus on ITSM modules (Incident, Problem, Change, Request, Knowledge).
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and ACLs.
Build and enhance Service Catalog items, workflows, and Flow Designer solutions.
Implement and support integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
Configure and optimize CMDB, Discovery, and data relationships following best practices.
Perform upgrades, patching, and version migrations with minimal business impact.
Troubleshoot complex platform issues and provide root cause analysis.
Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
Ensure adherence to ServiceNow best practices, security standards, and performance optimization.
Mentor junior developers and conduct code reviews.
Required Skills & Qualifications
6+ years of hands-on experience in ServiceNow development.
Strong expertise in JavaScript, Glide APIs, and ServiceNow scripting.
Extensive experience with ITSM implementations and enhancements.
Hands-on experience with REST/SOAP integrations.
Solid understanding of ServiceNow data model, CMDB, and ACL security.
Experience with Update Sets, source control, and deployment best practices.
Strong problem-solving, communication, and documentation skills.
Preferred / Nice to Have
Experience with ITOM, CSM, HRSD, SecOps, or GRC modules.
Knowledge of Performance Analytics, Reporting, and Dashboards.
Experience with Agile/Scrum delivery models.
Exposure to App Engine Studio and custom scoped applications.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITSM / ITOM / IntegrationHub Micro-Certifications
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
