Trainee RPA Developer- Goregaon West

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.

Job Responsibilities:

Support, monitor and manage bots and automated processes in Blue Prism

Develop RPA solutions using Blue prism

Monitor performance of robots to identify opportunities for improvement

Perform root cause analysis and apply permanent fix

Support and resolve incidents within the service target agreed with the Business

Ensure all incidents are managed end-to-end

Conduct second-level support

Support the preparation of KPIs to report on Service Delivery performance

Liaise with country teams on control related queries

Support different countries to conduct periodic review of automation

Track system usage and make recommendations for improvement

Test software robots and deployment plans as necessary.

Develop training manuals if necessary.

Key Result Areas:

Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.

Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.

Incident Management: Respond to incidents, coordinate solutions, and provide status updates.

Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.

Performance Optimization: Monitor and enhance process performance for speed and accuracy.

User Support: Assist users with RPA-related inquiries and provide training when needed.

Security & Compliance: Ensure RPA processes adhere to security and compliance standards.

Change Management: Manage changes to RPA configurations and processes with minimal disruption.

Process Improvement: Identify and implement opportunities to refine and expand automation.

Reporting: Generate reports, analyze data, and provide insights for process enhancement.

Competencies (Skills essential to the role):

Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)

Strong Verbal and Written Communication and Interpersonal Skills.

Ability to quickly learn new concepts and software is necessary

Good understanding of Object Oriented Programming

Sound understanding of SQL

Ability to work effectively with cross - functional teams

Strong analytical and problem solving skills and ability to think creatively to solve complex problems

Candidate should be a self-motivated, independent, detail oriented, responsible team player

Candidates with backlog are not eligible