Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts
