Senior Network Engineer

NoC Engineer L2 Support - IP/ MPLS

• Leverage knowledge articles to investigate and resolve second-line support calls assigned.

• Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime.

• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.

• Experience on Cisco XR and XE routers.