Posted 13 July, 2026
IND_System Administrator
VARITE INDIA PRIVATE LIMITED
Chennai, Hyderabad, IN
Full Time
Reference: 26-37751-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
Essential Job Functions:
Qualifications:
Description: Req ID: 10817967
Location: Chennai
Job Title: Service Desk Analyst (24x7 Support)
Skills: Service Desk Management
Experience Required: 4-6
Role Descriptions: IT IS_Service Desk
Essential Skills: IT IS_Service Desk
Job Summary
We are seeking a proactive and customer-focused Service Desk Analyst to provide 24x7 IT support. The ideal candidate should possess excellent neutral English communication skills and hands-on experience with ticketing tools (e.g., ServiceNow) and contact center environments. This role serves as the primary point of contact for end-user IT support.
________________________________________
Key Responsibilities
" Serve as the first point of contact for IT support via phone, email, or ticketing system
" Log, track, and manage incidents and service requests using tools like ServiceNow
" Provide Level 1.5/L2 (L1.5) support for hardware, software, and network-related issues
" Diagnose and resolve issues or escalate to higher-level support teams when required
" Install, configure, and maintain desktops, laptops, printers, and mobile devices
" Assist users with password resets, system access, and application troubleshooting
" Follow standard operating procedures (SOPs) and ITIL best practices
" Maintain accurate documentation of incidents, resolutions, and knowledge articles
" Ensure timely ticket resolution in alignment with defined SLAs
" Deliver high-quality customer service and ensure positive user experience
________________________________________
Required Skills & Qualifications
" Strong communication skills (neutral English accent preferred)
" Experience with ticketing tools (e.g., ServiceNow or similar)
" Familiarity with contact center / helpdesk operations
" Basic knowledge of:
o Windows OS / Mac OS
o Microsoft Office Suite
o Networking fundamentals (LAN/Wi-Fi/VPN)
" Understanding of ITIL framework (preferred)
________________________________________
Experience
" 4-6 years of experience in IT Service Desk / Helpdesk support
________________________________________
Work Timings
" Must be willing to work in a 24x7 rotational shift environment (including night shifts and weekends)
________________________________________
Preferred Attributes
" Strong problem-solving and analytical skills
" Ability to work under pressure and meet SLA targets
" Customer-first mindset with attention to detail
" Team player with a proactive attitude
Custom Fields:
Name: Business Vertical
Value: CL-Manufacturing
Name: Parent
Value: IS-MFG-NAG-Parent
Name: Assets
Value: None
Name: Work Assignment Location
Value: Onsite
Name: Work Location CDF
Value: ~Madhapur-Hyderabad~CBI, Hyderabad~SynergyPark-SEZ-U1~Adibatla, Hyd~SynergyPark-SEZ-U2~Siruseri - EB2~Siruseri - EB1~Siruseri-EB4~Siruseri-EB5~Siruseri-EB6~
Name: Type of Asset
Value: None
Name: Child
Value: IS-MFG-NAG-Michigan
Name: Requisition ID
Value: 10817967
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
Essential Job Functions:
Qualifications:
Description: Req ID: 10817967
Location: Chennai
Job Title: Service Desk Analyst (24x7 Support)
Skills: Service Desk Management
Experience Required: 4-6
Role Descriptions: IT IS_Service Desk
Essential Skills: IT IS_Service Desk
Job Summary
We are seeking a proactive and customer-focused Service Desk Analyst to provide 24x7 IT support. The ideal candidate should possess excellent neutral English communication skills and hands-on experience with ticketing tools (e.g., ServiceNow) and contact center environments. This role serves as the primary point of contact for end-user IT support.
________________________________________
Key Responsibilities
" Serve as the first point of contact for IT support via phone, email, or ticketing system
" Log, track, and manage incidents and service requests using tools like ServiceNow
" Provide Level 1.5/L2 (L1.5) support for hardware, software, and network-related issues
" Diagnose and resolve issues or escalate to higher-level support teams when required
" Install, configure, and maintain desktops, laptops, printers, and mobile devices
" Assist users with password resets, system access, and application troubleshooting
" Follow standard operating procedures (SOPs) and ITIL best practices
" Maintain accurate documentation of incidents, resolutions, and knowledge articles
" Ensure timely ticket resolution in alignment with defined SLAs
" Deliver high-quality customer service and ensure positive user experience
________________________________________
Required Skills & Qualifications
" Strong communication skills (neutral English accent preferred)
" Experience with ticketing tools (e.g., ServiceNow or similar)
" Familiarity with contact center / helpdesk operations
" Basic knowledge of:
o Windows OS / Mac OS
o Microsoft Office Suite
o Networking fundamentals (LAN/Wi-Fi/VPN)
" Understanding of ITIL framework (preferred)
________________________________________
Experience
" 4-6 years of experience in IT Service Desk / Helpdesk support
________________________________________
Work Timings
" Must be willing to work in a 24x7 rotational shift environment (including night shifts and weekends)
________________________________________
Preferred Attributes
" Strong problem-solving and analytical skills
" Ability to work under pressure and meet SLA targets
" Customer-first mindset with attention to detail
" Team player with a proactive attitude
Custom Fields:
Name: Business Vertical
Value: CL-Manufacturing
Name: Parent
Value: IS-MFG-NAG-Parent
Name: Assets
Value: None
Name: Work Assignment Location
Value: Onsite
Name: Work Location CDF
Value: ~Madhapur-Hyderabad~CBI, Hyderabad~SynergyPark-SEZ-U1~Adibatla, Hyd~SynergyPark-SEZ-U2~Siruseri - EB2~Siruseri - EB1~Siruseri-EB4~Siruseri-EB5~Siruseri-EB6~
Name: Type of Asset
Value: None
Name: Child
Value: IS-MFG-NAG-Michigan
Name: Requisition ID
Value: 10817967
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
