Salesforce Communications Cloud Architect

Company: WillWare Technologies
Role: Salesforce Communications Cloud Architect
Experience: 10+ Years
Location: Chennai, Bangalore, Hyderabad, Kochi, Pune, Noida, Gurugram, Kolkata
Work Mode: Onsite

Job Description:
Key Responsibilities

• Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.
• Architect complex product configuration, pricing rules, and quoting flows using Salesforce OmniStudio.
• Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.
• Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., MuleSoft) and external payment gateways.
• Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.
• Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.
• Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.
• Develop custom automation: Apex classes, triggers, batch jobs, asynchronous processes, and flows. 
• Optimize performance, ensure compliance with Salesforce best practices and governor limits. 
• Gather and translate complex requirements from business teams into technical solutions. 
• Create and maintain technical documentation: process flows, design specs, and coding standards. 
• Assess the current implementation landscape, provide thoughts and implement various performance improvement measures.

Required Qualifications

• Deep understanding of the telecommunications or communications service provider (CSP) industry.
• 15+ years of Salesforce development/architect experience, with strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud
• Expertise in Apex, LWC, Aura components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine. 
• In-depth experience configuring CPQ in Vlocity: product rules, pricing rules, discounting, approval workflows, quote templates.
• Solid understanding of Salesforce data modeling, security, profiles, roles, permission sets. 
• Experience integrating with external platforms via REST and SOAP APIs.
• Familiarity with declarative automation tools: Flows, Process Builder.
• Exposure to Agile/Scrum delivery environments.
• Strong problem-solving and stakeholder collaboration abilities.